Post by tylerajames on Apr 4, 2012 13:03:42 GMT -5
Hi! I had an account on here, but I can't seem to remember my password, so here's my new account..
Anyway - I ordered a payment plan ticket, and unfortunately my credit card information was stolen recently. I had to cancel the credit card, which means the next auto-deduction will be declined...
I e-mailed them about it but haven't gotten a response yet.
Anyone have any experience with this sort of thing? I need to pay the rest of it on a new card. Do you think that'll work out, or will they just cancel my ticket, and give me the "sorry, you wasted all your money" speech?
Try calling AC directly? Speak to someone in their office in charge of payments. Worth a shot.
Actually it is just Music Today I bought payment plan VIPS in 08 and lost my wallet and had to go through it myself. It was a pretty painless process.
Same here. My credit/debit card was compromised (my bank had some big issue one time where everyone's info possibly leaked) so they had to cancel all the cards and give out new ones with new numbers. I was so worried my ticket would get screwed up since the wording makes it seem like you'll lose your ticket if your card doesn't work or you miss any payment on the payment plan.
I called music today, they were more than helpful and transferred to my new payment method. They even said that if I didn't notice and call up they would have alerted me that my payment couldn't go through anyway. They basically said "we don't want you to miss out on the festival".
MORAL OF THE STORY: Call, don't e-mail. They probably get TONS of e-mails all the time and not a ton of people to sift through them all. Calling and talking to someone will get you immediate results.
I'm sorry to hear about your credit card! The same exact thing happened to me a few weeks ago. I was on vacation too. You will be fine Both times I have sent them an e-mail I've had a response in several hours time and all my issues resolved.
Post by natedagreat on Apr 4, 2012 13:58:32 GMT -5
Worst case scenario (this has happened to me): They will attempt to charge the card and it won't go through. They will send you an email the day the payment is due after they realize it won't go through. The email will have a link on it to go to the "ticket options" page which has a link to update your card info. There is also a number you can call but you can do it all yourself on the link. The email will say you have three or four days to submit the payment due. This is your grace period. Ignore this email and you will lose your ticket and your money. I posted the link to the "ticket options" page on another thread entitled "payment plan". You'll be ok, just don't ignore the email.