Payment plan problems

[eron]

I am doing the payment plan with PayPal the "preferred" method of payment. Apparently there is some agreement that I am supposed to sign, but the Roo website won't connect and I am unable to make my payment.

Pretty irritating.

[sgtppr67]

I'm having the same issue. Just for troubleshooting, i clicked the pay in full link and that one connected to Paypal, but it only had the #5 payment listed at $136(for 2 tickets) as an option to pay. Defiantly something wonky here

[Tainted Opossum]

this is happening with me as well, has anyone been able to find a fix?

[Tainted Opossum]

I am over here all nervous wondering if the ticket group is going to email me back or if I am somehow going to get melvin'd out of my precious precious cheddar biscuits.

[ColdCruise]

Yeah, I also got the same thing. I replied to the message, but haven't received a response. I'm not sure what's going on.

[Tainted Opossum]

I received an email after letting them know that it wasn't working. It stated that the paypal site is flooded and that it will become available, but to let them know if we can't pay by the 18th. It still isn't working as of this morning

[sgtppr67]

Mar 16, 2014 10:33:59 GMT -5 Tainted Opossum said:

I received an email after letting them know that it wasn't working. It stated that the paypal site is flooded and that it will become available, but to let them know if we can't pay by the 18th. It still isn't working as of this morning

I got the same reply, and have been trying to make the payment every day at various times of the day since friday. There has to be a glitch on the make the current payment page, if you try the pay in full link it takes you to the paypal site without any issues. Still waiting to hear back from Music today on how to proceed today.

[Tainted Opossum]

Mar 18, 2014 10:55:14 GMT -5 sgtppr67 said:

Mar 16, 2014 10:33:59 GMT -5 Tainted Opossum said:

I received an email after letting them know that it wasn't working. It stated that the paypal site is flooded and that it will become available, but to let them know if we can't pay by the 18th. It still isn't working as of this morning

I got the same reply, and have been trying to make the payment every day at various times of the day since friday. There has to be a glitch on the make the current payment page, if you try the pay in full link it takes you to the paypal site without any issues. Still waiting to hear back from Music today on how to proceed today.

Hey I sent them a follow up email this morning to say the problem continued, they just let me know to try again on Friday. The language in the email made it seem like I didn't even need to bother before then. Odd feeling, actually wanting to throw my money at something and being told to refrain.

[sgtppr67]

FYI payment was successfully made this morning

[ColdCruise]

Made mine too!

[tnginger]

I need help! The debit card that I used to buy my ticket through payment plan was closed because of the Target security breach. I've already paid my initial payment plus 1 payment of $57. I basically had to beg 5/3rd Bank to keep the card open for another week, so tomorrow's payment will go through. I can't find a customer service number for the ticket company that I can call to switch account numbers. Any ideas?

[jsukracker]

I went through this. Just call AC Entertainment and let them know you want to change payment cards. You have to pay your next payment @ the time of the change. 865-523-2665

[fearofpride]

Apr 3, 2014 18:21:54 GMT -5 tnginger said:

I need help! The debit card that I used to buy my ticket through payment plan was closed because of the Target security breach. I've already paid my initial payment plus 1 payment of $57. I basically had to beg 5/3rd Bank to keep the card open for another week, so tomorrow's payment will go through. I can't find a customer service number for the ticket company that I can call to switch account numbers. Any ideas?

My Card changed numbers right after the first payment. I emailed them and they replied with this...

"Hello,

If you would like to use a different credit card to make your past due payment or make the final payment,follow the instructions below. You will not be able to store a credit card number for future use. If your credit card on file is no longer valid, the automated payment will fail and generate a DENIED e-mail with the same instructions below.
If you are unable to make the payment online, feel free to call us at 1-800-594-8499 and we can do it manually.

Click on the following link and go to the ticketing page.
www.bonnarootickets.musictoday.com

-Click on the “order status” link in the top right hand corner of the ticketing page.

-Enter your order number, email address, and billing address zip code. Click on the “Look Up” order button.

-In the Payment History section, under Payment Options, select either Make Current Payment or Pay in full.

-Enter Billing Information and new Credit Card Information. Click on the “Submit” button.


Thank you,

Bonnaroo Ticketing"

I went there and paid the rest with my second payment

[tnginger]

Apr 3, 2014 19:07:59 GMT -5 fearofpride said:

Apr 3, 2014 18:21:54 GMT -5 tnginger said:

I need help! The debit card that I used to buy my ticket through payment plan was closed because of the Target security breach. I've already paid my initial payment plus 1 payment of $57. I basically had to beg 5/3rd Bank to keep the card open for another week, so tomorrow's payment will go through. I can't find a customer service number for the ticket company that I can call to switch account numbers. Any ideas?

My Card changed numbers right after the first payment. I emailed them and they replied with this...

"Hello,

If you would like to use a different credit card to make your past due payment or make the final payment,follow the instructions below. You will not be able to store a credit card number for future use. If your credit card on file is no longer valid, the automated payment will fail and generate a DENIED e-mail with the same instructions below.
If you are unable to make the payment online, feel free to call us at 1-800-594-8499 and we can do it manually.

Click on the following link and go to the ticketing page.
www.bonnarootickets.musictoday.com

-Click on the “order status” link in the top right hand corner of the ticketing page.

-Enter your order number, email address, and billing address zip code. Click on the “Look Up” order button.

-In the Payment History section, under Payment Options, select either Make Current Payment or Pay in full.

-Enter Billing Information and new Credit Card Information. Click on the “Submit” button.


Thank you,

Bonnaroo Ticketing"

I went there and paid the rest with my second payment

Thank you!! That was very helpful

[shitstroll]

Hey all - I checked the Important Dates thread, other payment plan threads etc. and can't find an answer to this. I'm sure it's somewhere, but I'm struggling..

As far as shipping goes, when will tickets for payment planners go out? I noticed the ticket ship date is before I make my final payment so I was wondering how that works.

Thanks!

[Deleted]

Apr 2, 2015 6:47:53 GMT -5 shitstroll said:

Hey all - I checked the Important Dates thread, other payment plan threads etc. and can't find an answer to this. I'm sure it's somewhere, but I'm struggling..

As far as shipping goes, when will tickets for payment planners go out? I noticed the ticket ship date is before I make my final payment so I was wondering how that works.

Thanks!

They won't ship till your last payment is made. It will arrive in plenty of time (few weeks before) but you will see the wristbands and goodies waaay before it shows up.